Category: Technical Support

Power down terminal, take out the battery and turn off terminal from power supply Place battery back into the terminal and immediately key in 792 (quickly) as terminal is booting up Terminal will ask for access code enter 782377, Enter Select #2 Software List If you do see 6 line items, press the red menu key until the terminal begins to reboot and should be ready to process again.… read more

For assistance in integration call or email Redfin tech Rudy: He can be reached by dialing the 866-685-4326 ext. 109. If you receive his voicemail please leave a message and he will return the call. You can also email your inquiries to [email protected]… read more

Press Menu Arrow down to Merchant Option, Press Enter Arrow down to S&F (Store and Forward), Enter Password: month/day/year (mmddyear), Enter Select #1 Store and Forward On/Off Select terminal will prompt to turn on or turn off Store and Forward depending on what mode it is in.… read more

Press Enter and Zero at the same time Password: 990712, enter Press Set Up Password: 990712, enter Press Erase Press Run Terminal will reboot Press ZTK and change set Terminal ID (TID) and Application Press File to set modem Press Modem Enter download number Press Save Press Run… read more

This is a sender error. The merchant’s server is not communicating to the Gateway Datawire. Check the firewall needs to have the URLS enabled, Primary URL: https://vxn.datawire.net/sd Secondary URL: https://vxn1.datawire.net/sd Make sure that Port 443 is open Check the Ethernet cable is good, it may be bad… read more

Press Credit Press More x 3 Press Unlock Batch (Middle Bottom Blue Key) Password 990712, Enter Press Red cancel key x 4 Retry transaction… read more

From the “Select or Swipe” screen: Press the menu button (book left side of directional pad) Enter password: 1, 2, 3, 4,5, 6, 7, 8 Press Enter #2 Parameters – Enter #7 Industry – Enter #3 Restaurant – Enter Hit cancel 3x’s back to Select or Swipe Screen… read more

Turn on the Blue Bamboo Main screen 1. Credit, 2. Debit, 3. Check – Arrow down to #6 ADMIN, Enter Password: Key in 1,2,3,4,5,6,7,8 – Enter Admin Menu – Arrow down #5 Login, Enter Terminal will process –watch for the terminal to say Success – Press Enter Terminal will return to main menu… read more

From the Virtual Terminal Merchant login to Virtual Terminal; On Control Panel, click on “Find Transactions”, then click on “Credit”; On the “Transactions Filter” box/window, click on “Submit” on the bottom; Locate the transaction to be adjusted from the list and click on its “Ref #” (1st column); Scroll down to the “Receipt” box; On the right next to the receipt the “Adjustment” box will appear; Enter the TIP amount and click “Yes, Adjust Transaction”.… read more

From the H50 Select “Credit” and press “ENTER”; Scroll down to “Adjust” and press “ENTER”; The transactions will show up sorted by date in descending order and will be grouped under their corresponding date. Up and down arrows select transactions, left and right arrows navigate dates.… read more