From time to time, we’ll post a brief interview with one of our own team members in order to tap into their wealth of knowledge about credit card processing. Because they are serving our customers on a daily basis, they have a keen understanding of practical issues that arise in the process of obtaining a merchant account. They are skilled at helping business owners cut through the confusion of credit card processing and understand how you can avoid being overcharged by sneaky companies who use trickery as a sales technique.
Today’s interview is with Mike Hess who has been part of the Best Merchant Rates team since 2008. He graduated from UC Irvine with a degree in business economics, and he is known as a sharp, hard-working team member who is a tremendous asset to our organization.
- What is your primarily role at Best Merchant Rates?
My role would best be described as Account Manager. I currently board prospective customers with our processing bank and perform maintenance for existing customers. I’m a bit of a jack of all trades, however, as I also jump on the phone to help with customer service and technical support.
. - There are so many “deals” when it comes to credit card processing companies. How can a merchant possibly sort through all the options?
There are so many “deals” in credit card processing, because every company’s goal in this industry is to create the illusion that they offer the best pricing. The truth of the matter is that most of them have a variety of ways to trick you into an unfair pricing structure. The best way to sort through the options is to educate yourself on the industry. Once you have the knowledge to sift through the nonsense, you can find a solution that’s best for you.
. - What’s the most common question merchants seem to have regarding credit card processing?
In my experience, the most common question merchants have is: “What exactly am I paying for each credit card transaction I process?”
. - If you had one piece of advice to a business owner who is shopping for a merchant account, what would it be?
Educate yourself on credit card processing as much as you can. Figure out your needs, learn the different pricing structures, look at all of the options available, and make a well informed decision. You’ll regret it if you don’t!
. - From your perspective, what is unique about what Best Merchant Rates offers?
What makes Best Merchant Rates unique is our approach to attracting new accounts. We take it upon ourselves as a merchant services provider to teach business owners about our industry, and we have no problem doing this because we have the most transparent and fair pricing structure around.
If you have questions about credit card processing, we’re here to help! Simply, give us a call at 866.576.5757 or submit a quick application online.